Customer Service

Order Status

You may review both your current order status and your order history at any time by logging in to your account then clicking on the My Account link.

You must create a user account on Oregon Coast Galleries (OCG) in order to use this feature. Account creation is easy, fast and free. You will be prompted to create an account when you make your first order. If you have created a user account with OCG already, click here to view your order history.

Note: Only orders placed after new account creation will appear in “My Order History”.

Contact Information

For questions or assistance with Oregon Coast Galleries’ online merchandise or purchases, please contact us by email. For repairs or information on items seen at one of our stores, please call the store directly.

Our office hours are from 10:00 AM to 6:00 PM Pacific Standard Time, Monday through Friday. If you contact us outside of regular business hours, we will call you back or e-mail you within the next business day.

Oregon Coast Galleries
P O Box 10000
Florence Or. 97439

e-mail: [email protected]
Telephone: (541) 265-5963 ask for Mike

Placing Orders

To place an order using our secure server, simply select an item and click on the “add to cart” image next to the item name. Follow the directions on each page that follows and fill in all the required items. Once you have submitted the order, you will receive an email confirmation which will include your order number and contact information in case you have any questions or concerns.

In stock items will be shipped within 24 hours of order received. Other items, which need to be custom made for you will take between 4-6 weeks to be delivered. Please see our shipping policy for more information.

Items may be temporarily out of stock. We will e-mail you if this occurs.

Payment Methods

We accept all major credit cards including Visa, MasterCard, Discover, and American Express. Presently, we are only taking orders within the United States.

Returns

At OCG your satisfaction is very important to us. Within 30 days of receipt of your order, you may return or exchange any jewelry in its original condition along with its original packaging for a full refund less shipping charge. Items received after 30 days will receive an online store credit only. We can only refund shipping costs if the return is a result of our error. Packages must be returned prepaid; we cannot accept c.o.d. deliveries. We recommend that you use insured parcel post or priority mail for return shipment.

Please use our return form shipped with the item and return to:

Oregon Coast Galleries Returns Department
1385 Bay Street
P.O. Box 10000
Florence, OR 97439

If you are missing your return form, you can find one here.
Please note: We cannot accept returned items that were not purchased from our online store. Our stores are unable to accept returns or exchanges from online purchases.
At OCG, we are committed to ensuring your privacy as our customer. We will not sell or exchange any information about our customers with third parties. We value your privacy and are committed to keeping this information safe. OCG reviews its policies and practices to ensure that all customer information remains secure. The information below details our privacy policy.

Privacy Policy

Our site uses an order and account registration form, so that you can request information and products. Contact information (email address, telephone number, address, etc.) is used to ship your orders to you. Your information is also used to contact you when necessary in regards to your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is used to bill you for products.

Gift Delivery

We also collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information for gift recipients.

Sending a Product to a Friend

When you email a product to a friend, you and your friend’s names and email addresses are requested. This ensures that your friend will know that you have requested that Oregon Coast Galleries send them an email. You and your friend’s email addresses will only be used for this purpose unless permission is otherwise granted.

IP Address and Cookies

Like most web sites, visitors to www.oregoncoastgalleries.com are recognized by a unique IP address, but cannot be identified as an individual. To help facilitate your orders we do utilize a feature on your browser called a “cookie” to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer’s hard drive. OCG uses these cookies to facilitate your orders by keeping track of items put into your shopping cart. OCG does not and cannot use cookies to retrieve personal information about you from your computer. They make it possible for us to recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

Credit Card Security

You can shop at www.oregoncoastgalleries.net with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. 
The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.oregoncoastgalleries.net is registered with the Authorize.Net Verified Merchant Seal program.

Email Newsletter

If you’d like to be removed from our email list, please email us at customerservice and indicate “Remove from email newsletter” in the subject. Please allow up to two weeks for your request to be processed.

Policy Changes

By using our Website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We will post any changes and updates to our policy on this page so you are always aware of what information we collect and how we use it.

Don’t Know Your Ring Size?

Download and print out our ring size chart to help determine your size